Terms and Conditions
Terms and Conditions
By using the novero.pt website and making a purchase at NOVERO, the customer declares that they have read, understood, and accepted these Terms and Conditions.
Company identification
NOVERO is a brand operated by Gabriel Pereira Properties Unipessoal Lda, NIF (Tax ID) 518436780.
Website: novero.pt
E-mail: info@novero.pt
Products and availability
NOVERO strives to present product information, images, descriptions, and prices with the greatest possible accuracy. However, there may be slight differences in color, texture, finish, or dimensions, especially in handcrafted products and those made with natural materials.
Product availability may vary, and an order may be cancelled or adjusted if the product becomes unavailable after purchase.
Prices and taxes
The prices shown in the store are indicated in euros and include applicable taxes, unless otherwise stated.
Shipping costs, when applicable, are displayed before the purchase is completed.
Orders and payment
An order is only considered complete after payment has been confirmed.
NOVERO reserves the right to cancel an order in the event of an obvious pricing error, product unavailability, suspicion of fraud, or any other situation that prevents the correct execution of the purchase. In case of cancellation after payment, the corresponding amount will be refunded.
Delivery
The delivery times presented are estimates and may vary depending on the product, destination, supplier, and carrier.
The conditions regarding delivery are detailed in the Shipping Policy.
Right of free resolution and returns
The consumer has the rights provided for in the legislation applicable to distance selling.
The conditions regarding returns, exchanges, and refunds are detailed in the Returns and Refunds Policy.
Handcrafted products and natural materials
Some products sold by NOVERO are handcrafted or use natural materials.
Minor variations in color, texture, shape, dimensions, or finish may be part of the natural and artisanal characteristics of the piece and do not, in themselves, constitute a defect or lack of conformity.
Intellectual property
All content on the website, including text, images, logos, graphic elements, and NOVERO's visual identity, is protected by applicable law.
Its reproduction, use, or distribution is not permitted without prior authorization, except in cases permitted by law.
Data protection
The processing of personal data is carried out in accordance with our Privacy Policy.
Liability
NOVERO cannot be held liable for delays or failures resulting from circumstances beyond its reasonable control, including carrier failures, strikes, weather events, technical unavailability, or other situations of force majeure.
Nothing in these Terms limits the consumer's statutory rights.
Changes to the Terms and Conditions
NOVERO may update these Terms and Conditions whenever necessary. The version in force will be the one published on the website at the time of purchase.
Applicable law
These Terms and Conditions are governed by Portuguese law, without prejudice to the rights granted to the consumer by applicable legislation.
Contact
For any questions related to these Terms and Conditions, contact: info@novero.pt