Shipping Policy

Shipping Policy

At NOVERO, we work to ensure that your order is prepared and delivered securely and within the expected timeframes.

Order processing
Once payment is confirmed, the order is prepared for shipment. Processing time may vary depending on the product, availability, and supplier. Should any exceptional situation arise that may delay shipment, the customer will be informed.

Delivery times
The delivery times shown in the store are estimates and may vary depending on the destination, carrier, product availability, and potential external circumstances. The estimated timeframe begins after the order has been dispatched.

Shipping costs
Shipping costs are shown at checkout before completing the purchase. The amount may vary depending on the destination, weight, volume, and characteristics of the order. Whenever there is a free shipping promotion, the respective conditions will be indicated in the store.

Order tracking
Whenever available, the customer will receive order tracking information after dispatch.

Failed deliveries or incorrect address
It is the customer's responsibility to ensure that the delivery details are correct and complete. If an order is returned due to an incorrect address, the recipient's absence, or inability to deliver attributable to the customer, new shipping costs may be applied for a new shipment.

Orders damaged during transport
If the order arrives visibly damaged, we recommend that you record the situation with the carrier whenever possible and contact us at info@novero.pt. Whenever useful, send photographs of the packaging and the product to facilitate the analysis.

Delays
Delays may occur for reasons beyond NOVERO's control, namely strikes, weather conditions, seasonal peaks, customs, carriers, or other exceptional situations. In such cases, we will do our best to monitor the situation and provide the customer with the information available.

Contact
For any questions related to deliveries or shipments: info@novero.pt